Home / Courses / Mental Health — Level 2
Level 2
4 – 6 hrs
Online
Adult Mental Health Awareness & Support Training — Practitioner (Level 2)
Learn advanced strategies to support adults with mental health challenges — recognise signs, respond confidently in a crisis, and connect people to professional help.
Course overview
Adult Mental Health Awareness & Support Training – Practitioner (Level 2) builds on the Level 1 foundations with more advanced, practical strategies for supporting someone through a mental health crisis.
It’s designed for people who regularly support others — team leaders, HR staff, coordinators and frontline workers — and includes everything covered in Level 1.
CPR First Aid offers a fully online Adult Mental Health Awareness & Support Training Course – Practitioner (Level 2). While this course is not nationally recognised, Level 2 builds on the previous Foundations, strengthening mental health support for adults working in high-pressure environments. This 4 to 6-hour, $120 course focuses on long-term support strategies, stress vs. burnout, and reducing stigma among others.
Course at a glance
| Price | from $120 |
| Duration | 4 – 6 hrs |
| Delivery mode | Self-paced online |
| Certificate | Same day |
| Prerequisites | Level 1 recommended |
| Units of competency | Non-accredited awareness training |
| Provider | CPR First Aid — RTO 21903 |
| Recognition | Certificate of Completion |
What you’ll learn
- Recognising signs of escalating mental health challenges
- Responding confidently and calmly in a crisis situation
- Connecting people to appropriate professional support
- Everything covered in Level 1, plus practitioner-level strategies
- Secure online enrolment with a certificate on completion
Who is it for?
Team leaders, HR staff, coordinators and anyone who regularly supports colleagues, clients or community members through difficult periods.
What’s included
How it works
Enrol online
Secure your place in a couple of minutes and get instant access to the online learning portal.
Complete the modules at your pace
Work through the self-paced modules anytime, anywhere — on a computer, tablet or smartphone.
Get your certificate by email
Finish the short assessment and your certificate will be emailed to you within 2 business hours.
“Booked the whole team in for workplace training. They came to us, worked around our roster and the price beat every other quote.”
David T. · Workplace Training · Sydney
“Great value and a really engaging trainer who kept the whole room involved. Will be back for my refresher.”
Jackson R. · Provide First Aid · Brisbane City
Why Choose CPR First Aid Training
Australia’s most trusted first aid training
Nationally recognised
RTO 21903. Accepted by employers Australia-wide.
Same-day certificate
Walk out qualified — no waiting weeks for paperwork.
Best price guaranteed
Find it cheaper elsewhere and we’ll beat it.
20+ years’ experience
Learn from trainers who’ve been teaching since 2007, not slideshows.
FAQ
Adult Mental Health Awareness & Support Training – Practitioner (Level 2) — common questions
What’s the difference between Level 1 and Level 2?
Level 1 covers foundational awareness; Level 2 (Practitioner) adds more advanced, hands-on strategies for supporting someone in crisis.
Do I need to complete Level 1 first?
It’s recommended but not mandatory — Level 2 includes a recap of the Level 1 content.
Is this course accredited?
This is a non-accredited awareness and support course. You’ll receive a statement of attainment on completion.
How is the course delivered?
Fully online and self-paced — work through the modules whenever suits you.
Which First Aid Course Do I Need?
The right course is largely dependent on a person’s needs. When people think about “first aid courses”, they usually associate it with physical first aid such as injuries or body illnesses. For this, courses like HLTAID011 and HLTAID012 are a good fit.
HLTAID011 Provide First Aid is the standard first aid qualification required for most Australian workplaces. It is a comprehensive course that builds a strong first aid foundation. If you work in a childcare, early learning, or education and care environment, you may require HLTAID012 Provide First Aid in an Education and Care Setting.
The other side of the coin is mental health first aid. While HLTAID012 caters to the physical side, Adult Mental Health Awareness & Support Training Course – Practitioner (Level 2) is meant for the mental side. This course builds on the foundations built by the Level 1 course. It improves upon the mental health response skills for individuals who have a greater responsibility in and around the workplace, especially those working in high-pressure environments.
How Often Do I Need to Renew the Adult Mental Health Awareness & Support Training Course – Practitioner (Level 2)?
This course is not a nationally recognised course. As such, there is no set duration for renewal. However, participants can retake the course whenever they feel like refreshing their knowledge.
What Additional Topics and Skills Are Included in This Course?
The Level 2 Practitioner Adult Mental Health Awareness course improves on mental health response knowledge and skills. The topics covered include:
- Mental health and workplace responsibilities
- Stress vs. burnout
- Advanced understanding of mental health conditions
- Recognising high-risk behavioural indicators
- Conducting effective mental health conversations
- Crisis management and response
- Long-term support strategies
- Reducing stigma and promoting safe workplace cultures
Is There a Practical Component to This Course?
No. This self-paced course is done entirely online. Upon enrolment, learners are sent access to the online portal where the course is accessed.
Do I Need to Take the Level 1 Foundations Course Before Taking the Level 2 Practitioner Course?
No. Completing the Level 2 Practitioner course awards Adult Mental Health Awareness & Support Training Course – Foundations (Level 1) and Adult Mental Health Awareness & Support Training Course – Practitioner (Level 2) certificates of completion.
Is there an assessment, and what happens if I don’t pass?
There’s a short assessment at the end of the modules. If you don’t pass on your first attempt, you can review the material and try again.
Can I access the course on my phone?
Yes — the course works on any device with an internet connection, including phones and tablets.
How soon can I start Level 3 after finishing Level 2?
As soon as you’re ready — there’s no mandatory waiting period between levels.
Do I get ongoing access to the course materials?
You’ll have access to the course materials for a set period after enrolling — check your confirmation email for exact access details.
Is this course suitable for someone without a leadership or HR role?
Yes — while it’s especially useful for people in leadership or coordination roles, anyone wanting more advanced mental health support skills can take this course.
Do you offer this training for a whole team or organisation?
Yes. We can arrange group enrolment for teams and organisations — contact us for details.
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